MANAGED IT / SUPPORT

Managed IT for businesses.

Proactive IT management with monitoring, security updates, documentation and a dedicated contact. Choose the level of support that fits your team.

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24/7 monitoring Four service tiers Four-hour response time during agreed support hours

MANAGED SERVICES

Four plans. Reliable IT.

Pricing depends on the number of workstations, the agreed support scope and your environment. All packages are quoted individually.

PROACTIVE MAINTENANCE

Basic

Ongoing monitoring and maintenance for agreed workstations.

On requestTailored to your organisation

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24/7 endpoint monitoring
Patch management and security updates
Managed endpoint protection
IT documentation
Dedicated contact
Additional support billed separately

REMOTE HELP

Remote

Basic services plus an agreed monthly remote support allowance.

On requestTailored to your organisation

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All Basic services
Remote support within agreed allowance
User assistance
Remote troubleshooting
Additional services on request

PERSONAL SUPPORT Popular

On-site

Remote support plus agreed visits to your premises.

On requestTailored to your organisation

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All Remote services
On-site visits within agreed scope
Personal infrastructure assistance
Workstation support on site
Agreed travel and attendance terms

EXTENDED CARE

All-inclusive

Broader support within a clearly defined contractual scope.

On requestTailored to your organisation

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Proactive IT management
Remote and on-site support as agreed
Regular coordination and documentation
Clear service processes
Explicit inclusions and exclusions

Services, included time, travel and exclusions are determined by your written agreement.

IN DETAIL

Keep your business IT running.

We look after agreed IT systems so your staff can focus on work.

Monitoring and security

We monitor your agreed endpoints and keep them updated.

24/7 monitoring
Patch management
Endpoint security
Documentation

The right support model

Select proactive maintenance, remote help or on-site support. Exact allowances are specified in the service agreement.

Four service tiers
Remote support
On-site support
Dedicated contacts

Clear commitments

A four-hour response SLA applies within agreed service hours. Response time is not a guaranteed resolution time. Servers, NAS devices, networks, firewalls and Microsoft 365 are not included automatically.

OUR SERVICES

What is included.

Monitoring

Patch management

Endpoint security

IT documentation

Remote support where included

On-site support where included

Frequently asked questions

How do the four tiers differ?

Basic covers proactive maintenance, Remote adds an agreed remote support allowance, On-site adds agreed site visits and All-inclusive defines an extended service scope.

Are servers and Microsoft 365 included?

Not by default. Covered systems and services are specified in your agreement.

Does the four-hour response SLA guarantee a fix?

No. It covers the initial response within agreed support hours, not the complete resolution time.

WHAT YOU CAN COUNT ON

One partner. Clear advantages.

Security by design

We consider protection and reliability from the start.

Personal support

Direct contacts and practical solutions for your company.

Future-ready

Solutions that can adapt to new requirements.

NEXT STEP

Managed IT tailored to your business.

Talk to us about your IT environment and support requirements.

Request a quote